FAQ's and How-to's

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General & requirements on TeamPlayer on MultiPaint on MultiBrainstorm on SDK and Integration Submit a Support Request

  
How does it work?

Multi-cursor software that enables multiple users, each operating a cursor on screen / desktop or in a multi-user application.
Each attached input device (mice, keyboards, drawing tablets etc. ánd incoming remote connections (via the free client app) is recognized when our software is run and each controls a cursor on screen independantly.
No matter what application(s), system(s) or document(s) you may use on screen. True collaboration as not seen before.
See a tutorial video here ...

Requirements

The need to collaborate and interact with others on a certain task, in one digital environment.
Windows PC (Windows 7 and up - dotNET v4.5 or higher required);
More input devices (USB mice, keyboards etc.)
For remote users: use the free TeamCONNECT client app on your personal device - PC, Android or iOS device (smartphones, tablets, laptops) - note: remote connecting users available in PRO versions only!

Is it secure?

* Our software has provisions built in to keep your system running stable, is built to high standards and is digitally signed with a class3 certificate (so you will be sure it comes from us and has no alterations or is tempered with).
* All our applications are tested and checked and are virus and malware free; see a.o. this virus scan report here.
* When utilizing the remote connection option (remote users who use the TeamCONNECT app on their personal device to connect to a multi-user session on your PC), there will be a LAN, WiFi or internet connection established. Be informed that there is no personal or content data going over our connections (it's a direct P2P connection), no data or information is stored by us and the session connection is secured.
note: dedicated versions of our software even meet higher standards of security, with SSL encrypted connections, certificates and password protected connections. A Security Declaration is available on request.


More Frequently Asked Questions and tips below [with short answer]
When you click on an item, it opens up a longer answer.

Will my (free, paid) license expire?  [depends]

Yes; each TeamPlayer license is a yearly renewable subscription
No: The multi-user applications MultiBrainStorm, MultiMark, MultiPaint do have a lifetime running license (one-time buy)
Paying users have the right to (automatic-) updates, bug fixes and support.

Does any input device (mouse devices, others) work with the software? [yes]

Any standard (HID) input device will  be recognised by our software.
This goes for basically any USB (or PS2) mouse and keyboard; wired or wireless.
Drawing tablets and touch devices (i.e. Interactive Whiteboards) will work OK, if their device driver / system is HID compliant.
Note: it is known that some brands / types of touch screens and IWB's are not (completely) HID compliant, and will not work in their native mode. If possible, operate such a device in 'mouse emulation mode' and it will be recognized by our software.

Is a new input device (mouse) detected automatically? [yes]

Yes, all attached HID input devices at the start (run) of the app are recognized;
Attaching another mouse or other device when the program runs is only recognized after re-starting the app. No hot plug&play.
note: depending on your license, additional mice may not show up as cursor when it exceeds the max. number of simultaneous users as set in your license. Only the first xx device (# according to your license) will show up and be active on screen.

Multi monitor set up? [yes]

Is does not matter how many monitors you may have attached, and in which constellation. The multi-user tools work on single monitor set ups but also on large display walls consisting of many monitors.
The essence is that the desktop area (pixel space) will have multiple cursors on it.

How to attach more mice and keyboards to my PC? [use a multiport USB hub]

Our software is designed to make use of additional hardware devices like mice and keyboards. Laptops already have a keyboard and a mouse trackpad built in. If you have got one or more extra mice and keyboards (who hasn't got an extra mouse lying around these days) you can simply plug these into the USB port of your computer. Windows will install the necessary software to make use of the extra devices. You cannot, however, make use of them independently. This is where DicoLab software comes to the rescue. Our software allows you to make use of the extra devices independently of each other. Just startup the programs and any additional USB input device that is attached will be recognized and functional as unique cursor on screen automatically.

If you have more devices than USB ports on your computer you can use a multiport USB hub to create extra USB ports. A USB hub is a device that expands a single USB port into several so that there are more ports available to connect devices to a host system.

Is it available for Mac OS? [not at present]

Sorry, not at present! The TeamPlayer app is built to run on a Windows OS PC (desktop, laptop, tablet) and to have multiple cursors on screen on that PC. Runs on Windows7, 8, 81, and Windows10 (all versions)
The TeamPlayer CONNECT client (for connecting form another device to a TeamPlayer session on a host PC) is availble for:
* WIndows
* iOS (iPad, iPhone)
* Android (tablet, smartphone)
Our other applications are built for Windows OS (and to some extend Linux).
Dedicated (partner specific) adaptations are done and can be done on request.

Do the multi-user tools keep my system running and stable? [yes]

Yes, our software has provisions build in to keep your system running OK.
In very rare cases (i.e. when you plug out a mouse device whist the app is running) or when some other 'mouse device software' is also running, there might be conflicts.
Note: As the behavious of your cursor on screen is often your fist clue that your system has issues or problems, it might look like our mouse software is the culprit. In fact it can be a ton of reason why a system shows issues (malperformance, other software etc.).  In rare case your system might hang (due to our software or something else), the key combo <ctrl> <F10>  might help.


on TeamPlayer
simultaneous users OVER any application on-screen
Can I use TeamPlayer with any application? [yes]

Yes!  The TeamPlayer app gives you multiple cursors on the desktop of your PC. No matter what application(s), documents or systems you may have running there.

What are the differences in the versions of TeamPlayer?

At present we carry only one (professional) version of the TeamPlayer application; it holds a broad palette of the functionality deliverd by our DicoGRID pcollaboration paltform technology.
Anyone can use our applications for free during the trail period - full finctional.

Can I use Interactive White Boards with TeamPlayer? [yes]

Yes, most IWB’s work OK with our software! Be aware that the drivers that come with some IWB’s might not work or even may interfere. This means that you have to ‘disable’ the IWB drivers or run them in ‘mouse mode’.
Please test with the trial version to see if it works properly with your brand and type of IWB.

Can I use an application together? [yes]

Basically, yes! Each user (cursor with optional keyboard) can interact and control inside an application.
But you cannot do mouse clicks at exactly the same time in one and the same application.
As all software out there is built for 'one action at a time' (sinlge user), our software has built-in provisions to keep applications running OK, when 2 or more cursos want to click at the same time inside one application.
As soon as the mouse-down of a user is lfted (click has ended) other users can click where they want.
In practive this gives hardly any limitation to user to work together.

Can User1 work in application1 and User2 in application2 - at the same time [yes]

Yes, perfectly!
Usre1 gives his focus to application1 (where he wants to have input to and have his keyboard input sent to).User2 clicks on application2 to give his focis there.
Now users can each type in their application, simultaneously.

What are the limitations of multiple people working on one PC?

Really concurrent interaction (clicking or typing) in ONE application at eact the same time is prohibited by our sofware (to keep applications running safe and stable, as they are not built for multi-user control).
True concurrent typing in TWO (or more) applications at the same time is very well possible by our software.
It is always possibly to work together in one or more application, when observing the rule that there cannot be 2 or more mice having their mouse button down (clicking).
This does not go for dragging a certain (application-) window. This can be done really at the same time!

Are there other versions of the TeamPlayer app? [not any more]

From 2017 we carry only one professional version of TeamPlayer, 
for business, industrial, defense and other professional usages.
Although anyone can get a free trail version, to give it a test drive (14 days, full functional)


on MultiPaint
true concurrent users INSIDE this app.
What is the 'master mouse'? [the first mouse moving]

The first mouse that moves when the application is started becomes the 'master mouse'. Only this cursor can go outside the application (i.e. to the desktop, to other applications(s) you might have running. And is the only cursor inside the application that can operate the menus (load, save etc.).
All other mice will be a unique cursor inside the application only. Each mouse can draw, select a drawing tool, a color or what else indicidually. All cursor can work simultaneoulsly, each independat of the others.

Can I change the background? [yes]

Yes! Just use the menu ('master mouse only) and selct and load any picture as background in a tab.

Can I use it on an Interactive White Board? [yes]

Sure, just run it on the PC that displays on the interactive whiteboard (or big screen) an go!
All users will have to operate their own mouse (can be wireless mice), to become a cursor in the application.
Be aware that the drivers that come with some IWB’s might not work or even may interfere. This means that you have to ‘disable’ the IWB drivers or run them in ‘mouse mode’.
Please test with the trial version to see if it works properly with your brand and type of IWB.

Can I use this application together?

Yes! This is exactly what our multi-user technology can do. And this application is a display of true concurrent multi-user interaction and control in a specific for multi-user build application.We did use our own SDK (AppKit) to build this - so if you are a developer, you can utilize the SDK to build your own multi-user applications.

Can there be more than one 'master mouse' [not in this app]

Although our core technology is capable of designating any mouse as master, or multiple as master, or control which mouse can do what on an area or button, this application is build to have one master mouse (the first mouse moving). 

Can I have label names to all of the cursors? [not in this app]

Not in this application. Our core technology can do that (as you can see in the TeamPlayer tool), but this functionality is not built in at present in this application.
Each cursor does get its onw distinctive color though.

Is there a limit to the screen size (multiple monitors)? [no]

Any monitor set-up you can drive from your PC will do. You can resize (maximize, minimize) the application to suit your set-up.

Known issues

- Some background images when loaded will not resize  properly to the size of your canvas. (will be fixed)
- No hot plug&play when attaching another mopuse device to your PC. You have to restart the application.


on MultiBrainStorm
true concurrent users INSIDE this app.
Can there be more than one 'master mouse' [not in this app]

Although our core technology is capable of designating any mouse as master, or multiple as master, or control which mouse can do what on an area or button, this application is build to have one master mouse (the first mouse moving)..

Can anyone type and edit the texts? [no]

No, there is in this build only one keyboard (attached to the Master Mouse). The concept is that the Master Mouse is the session leader (the moderator), who puts the text onto the sticky notes, does the editing etc., so the group can concentrate on interacting with the sticky notes on screen and with the essence of the brainstorm process (better focus onto the content, whilst one person is in charge of putting the right text onto the sticly notes.

Can I have label names to all of the cursors? [not in this app]

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Is there a limit to the screen size (multiple monitors)? [no]

Any monitor set-up you can drive from your PC will do. You can resize (maximize, minimize) the application to suit your set-up.

IKnwon issues

- copying of (multiple) selected stickies not possible.
- if you have many tabs in a session, the tabs (on top of the app) will become too small to read. (although they work OK).
- the text editor behind the input field does not allow cut/paste of text (basic text input and - editing)


on SDK and integration

- running on Windows server 2012 (and higher) and Windows embedded is not fully functional.

Do you have examples of the API calls and code of the SDK? [yes]

The SDK packages come with code snippets, documentation and how-to-use examples of the (simple) API calls, one would typically use when building or extending their own application code.
THe API calls offered by the SDK are quie simple, so integration on a technical level is easy.
Note: the interaction design is a bit more to think about yourself. Which and what would you like to have each cursopr be able to do inside your application.

How to embed the SDK in my application development? [linking]

Just link the core DLL's and library files and/or use the dotNET wrapper code to easily embed it in your application distribution.

Known issues
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